Klinora Pro guide
When you cannot enter the customer’s home
Use the confirmed booking to contact the customer. If you still cannot gain access, start the no-access report and keep trying to contact them during the 15-minute wait shown in Calendar. If the situation is unsafe, move to safety and seek help promptly.
Contact and start the wait
At the confirmed visit, use the booking contact option to message or call the customer. Check the access notes and try the agreed entry method without taking an unsafe action. If you still cannot enter after the scheduled start, open Manage or report this visit and choose Cannot access the property.
Describe what happened, confirm that you tried to contact the customer and choose Start no-access wait. Keep trying to make contact during the 15-minute wait shown in Calendar. Follow the next action displayed when the wait ends, and check the resulting visit status. Do not assume a charge or payment from the wait alone; the booking and applicable policy determine the outcome.
If safety is involved
Move to safety first and seek appropriate help. For immediate danger contact the emergency services. If the report cannot be submitted, contact Klinora with the booking reference, the time you arrived and the contact attempts. Record only evidence needed to explain the access issue; do not collect unrelated private information.