Klinora Pro guide
Getting help while your application is being reviewed
Yes. Contact Klinora for application, account access or accessibility help. You do not need an accepted booking to ask for support.
Use the application Help route
Open Application and choose Help, or use Contact Klinora in this Help Centre. You can ask about your application, account access or accessibility without an accepted booking. Include the stage or check name and the message shown, if relevant.
For a document requested during checks, use its secure upload control rather than attaching identity or DBS files to a general message. If you cannot sign in, try the existing sign-in or password-reset method before contacting support. Do not create another account to restart a review.