Klinora Pro guide
Uploading or replacing a requested document
Upload requested documents through the checks area of your application. Do not send identity or DBS documents in booking messages. Contact Klinora if the upload does not work.
Start with the correct request
Open Application and the check asking for evidence. Read the requested document type before selecting a file. Identity and right-to-work evidence belongs in its own check; a Basic DBS certificate belongs in the Basic DBS check. If another supported option describes your situation more accurately, choose it rather than uploading an unrelated file.
Use the secure upload control on that check. The Basic DBS certificate field accepts the file types shown by the picker, including PDF, JPEG and PNG; follow any size or page guidance displayed. Make sure names, dates and all required pages are readable. Wait for the upload to finish and look for the saved file or status. An empty browser file chooser after reopening is not by itself proof the upload failed.
Replace or recover
If asked to replace evidence, reopen the same request, select the new file and check that the latest saved document is linked to the correct check. Submission is not approval; a reviewer may still need to assess it. If the upload fails, retry with a supported readable file or use the application Help route. Give the check name and error to Klinora, but do not send identity or DBS files through booking messages or ordinary email.