Klinora Pro guide
Requesting extra cleaning time
Open the active visit and request the additional time. Wait for the customer to approve the extra time and cost before treating it as agreed work.
Request approval
Open the active visit in Calendar. When completing it, use the extra-time controls only if work actually exceeded the agreed booked duration. Enter the accurate time and the reason requested on screen, then review the amount presented before choosing Send extra time for approval.
The customer must approve extra time before the booking total changes. A running timer, message or verbal discussion does not by itself authorise a higher charge. Check the visit for the customer response. If no extra time was worked, use the ordinary Mark cleaning complete action for the agreed duration. Contact Klinora if the submitted time or state is incorrect.