Klinora Pro guide
Correcting a missed arrival or start record
Open the visit in Calendar and follow the visit update prompts. If the clean was completed, enter approximately when you started cleaning, not when you noticed the missing update. Contact Klinora with the booking reference if you cannot record it there.
Record what actually happened
Open the visit in Calendar and follow the visit update prompts available for its current state. If you have completed the clean and the page asks when work started, enter approximately when you actually began cleaning, not the time you noticed the missed update. Check the recorded time before submitting.
A correction may need review and does not by itself authorise additional billable time. If the relevant update is unavailable or the displayed visit state is wrong, contact Klinora with the booking reference and the actual arrival and start times. Do not repeatedly mark a new start or invent a different time to clear the screen.