Klinora Pro guide
Reporting a problem during a visit
Open the visit in Calendar and report what happened. For an immediate safety risk, move to safety and contact the emergency services. Booking messages are not an emergency channel.
Record the issue in the visit
Open the visit in Calendar. If it has been interrupted or ended early, open Report a problem with this visit and select the reason, actual time worked and a factual statement requested by the form. Submit it and check the saved visit status or acknowledgement. Describe only the relevant facts and keep customer information within Klinora’s supported reporting route.
If you cannot access the home, use the separate Cannot access the property action and its contact-and-wait process. For an ordinary support concern that has no visit control, contact Klinora with the booking reference. Do not mark a full clean complete merely to close an interrupted visit.
Safety first
If there is immediate danger, move to safety and call the emergency services. Booking messages are not monitored as an emergency channel. Once safe, report the incident through the visit or support route so Klinora can review it. Do not upload unrelated private records or promise a refund or claim outcome yourself.