Klinora Pro guide
Finding tips in your earnings
Tips are separate from the cleaning charge. Open Finance to see collected tips linked to your completed cleans.
Check a completed clean
Open Finance and the relevant completed clean. Successfully collected tips appear separately from cleaning earnings. A customer choosing a tip is optional, and a proposed or failed tip is not the same as money collected.
If a customer says they tipped but no collected tip appears, check the latest payment status before contacting Klinora with the visit reference. Do not ask the customer to pay you outside the Klinora booking.